Help Center

Questions and Concerns

Our customer support team

We're here to assist you with any questions or concerns you may have about our products, services, and processes. Below you'll find information on a variety of topics to help you get the most out of your experience with us.

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How do I place an order?

You can place an order through our social media channels, at events and trade fairs, or by contacting our stockists. For factory sales of raw shea butter, please reach out to us directly through our contact page.

What are your shipping options?

 We offer various shipping options depending on your location and order size. Please check our Shipping Policy for detailed information.

Can I track my order?

Yes, once your order is processed and shipped, you will receive a tracking number via email or SMS to monitor the delivery status.

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What is your return policy?

We strive for customer satisfaction. If you are not happy with your purchase, please review our Return Policy for instructions on how to return the product within the specified period.

How can I contact customer support if I have more questions?

For any additional questions or assistance, please reach out to our customer support team through our website's contact page or email cc@raworganicinvestments.com. We're here to help!

 

Product Support

1. How do I use your shea butter products? For best results, apply a small amount of shea butter to the skin or hair, and gently massage it in until fully absorbed. Use daily or as needed to maintain hydration and nourishment.

2. Are your products organic and ethically sourced? Yes, all our products are made from organic ingredients and sourced ethically to ensure the highest quality and sustainability.

3. How can I become a stockist? If you are interested in becoming a stockist, please visit our Stockist Information Page or contact us directly for more details on how to partner with us

Thank you for choosing Raw & Organic Investments Ltd. We are committed to providing you with the highest quality products and excellent customer service. If you need any further assistance, please do not hesitate to reach out to us.